Payment Options

We offer multiple payment options, which include Online, Offline and Cash-on-Delivery.

Online:

Customers can make their purchase payment with Credit Card, Debit card or online fund transfer.

Credit Card: All Visa, Master and American Express Credit Cards will be accepted.Debit Card: All Visa and Maestro Debit Cards will be accepted.Online Fund Transfer: You can choose from all major banks in India to transfer money.

Offline:

Offline payments can be made with cheque, cash deposit or money transfer through Axis Bank ltd (or similar). Customers making offline payment should contact us at support@classejewels.com and confirm his/her mode of payment. Once the payment is cleared and deposited in Lucky Stones's account the delivery status will be mentioned.Cash on Delivery:

Cash-on-Delivery (COD) is a payment method where you pay for a product in cash, when the courier company delivers it to you. COD option is available on selected pin codes up to INR 49,000/- COD is not applicable on customized stone jewellery.

Advance/Part Payment

Lucky Stones may, in its sole discretion, request the member/guest to pay minimum 40% of the value of the transaction towards advance. The balance payment for the order shall be paid by the member/guest at the time of delivery of the product. Failure to pay the balance amount at the time of the delivery shall be treated as a cancellation of the order. Any advance amount paid by the member/guest at the time of placing the order shall not be refunded by Lucky Stones to the member/guest in the event of cancellation of the order for any reason whatsoever.

We as merchant are under no liability of any misuse of your card arising directly or indirectly from Lucky Stones customer. Also if the transaction fails due to lack of funds or any technical reason, Lucky Stones will send you an auto generated mail so that member/guest is aware about it.

Product Availability

Many of the Lucky Stones products listed on website are made under Lucky Stones team's supervision, but not all of them. Similarly diamonds and other stones are procured from the manufacturers according to Lucky Stones demand. In certain cases, classejewels.com only orders the products listed on the website from third party traders and merchants after the confirmation of the order by the member/guest and delivers the same to them, after it has undergone the complete quality assurance.

In some scenario, there is a possibility that the item ordered by the member/guest might have been sold and is not available/procured at that point of time. Then in that event classejewels.com will call the member/guest and suggest an alternate option. In case the member/guest chooses a new product, classejewels.com shall confirm the new order. If the cost of the new selection is more than the previous one, the member/guest has to pay the difference amount. If the cost of the new selection is less than the previous one, classejewels.com will refund the excess amount to the member/guest in the manner specified below in this terms of Use.

Refunds for non-availability of product: 

Credit card: The credit card account of the member/guest will be re-credited with the refund amount by the classe. The refund amount will be credited to the member/guest account within 15 working days or the time span stipulated by the bank which has issued the credit card.

Cheque or wire transfer: The refund amount shall be deposited into the bank account of the Member by the classe within 7 working days.

Cash or demand draft: If the member has made an over the counter purchase by paying via cash or demand draft classe shall pay the refund amount to the Member through a demand draft / account payee cheque within 7 working days.

Pricing

Diamond prices vary from one category of diamonds to another and seller to seller where numerous factors like reputation of the sellers, brand value, design of the jewellery etc. have an impact on the price of the diamond(s). The demand and supply of diamonds in the market can also affect the price of the diamonds. The prices stated on the website may be substantially higher or lower than the actual prices in the retail market.

All pricing information available on the website must be used as a general guideline for diamond prices. The information about the diamonds does not provide an appraisal nor does it give suggestions or recommendation of any sort for buying or selling diamonds. All grading and pricing are subjective methods of analysis of the diamonds. The prices on the website are also subject to change without notice.

Insurance

Only transit insurance shall be provided by Lucky Stones and it shall be valid only till the time of delivery.

Certification

All Diamonds or Stones loose or studded in jewellery will be accompanied with certificates which is scientifically carried out by graduate gemologist using international standards. The diamonds and the stones in the jewellery will not be individually certified unless mentioned at the point of purchase. All details of the jewellery will be mentioned on the certificate and is true as per the opinion at the time of inspection of the peice. It is not a gaurantee, valuation or appraisal. The gemologist had made the report on the 10x magnification and on the area visible as per the mounting permits. This opinion is made for the customer to have an idea of the product.

Conflict Free Diamond/ Stones Policy

Lucky Stones recognizes the great harm caused by conflict diamond and other stones mining/trading. Lucky Stones will not purchase, sell and contact subscribers, customers or suppliers who purchase or trade in diamonds and other stones which were used to fund conflict or traded in any way in violation.

 

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